All questions related to your profile and managing it

• How can I change my password? 407
• I play in several clubs, can I have a single login? 251
• I have a single account across several clubs, how do I choose which club to display? 185
• A family member wants to become a member, can I add them? 140
• How do I book for a family member? 1
• I've lost my password. How can I recover it? 229
• How do I change my profile photo and information? 3
• I have several accounts: how do I merge them into a single login? 8
• How do I change the site language? 6
• How do I set my personal access code? 2
• My data: download, leave the club, delete my account 4
• How do I become a club member online? 3

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 137
• Why are some cells pink on the board? 364
• How can I make a booking 930
• How can I book with a guest? 238
• How can I edit a booking? 181
• How can I delete a booking? 287
• All courts are occupied. Can I join the waiting list? 67
• What payment methods are available to me for a booking? 91
• How to create an open booking 34
• How to join an open match 21
• Where can I find the court access code (door code)? 2
• How do I withdraw from an open match? 3
• How do I view my booking history? 5
• How do I see the weekly schedule? 6
• How do I find and book at another club? 11

How do I register for a camp or a school?

• Sign up for a tennis lesson 92

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 1
• How do I pay for a booking with my wallet? 3
• How do I split the payment with my partner? 5
• How do I use my restaurant vouchers? 1
• How do I view and pay my invoices? 2
• How do I download my certificates? 0
• How do I send money from my wallet to another member? 5

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 7
• How do I join my club's WhatsApp groups? 10
• How do I take part in the Défi-Plugin (challenge tournament)? 2

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 5
• How do I turn on dark mode? 5
• How do I install the Plugin.ch mobile app? 2
• How do I choose the notifications I receive on my phone? 7
• Where can I find the messages sent by my club? 6

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 6
• The administration home page 5

• Manage access 36
• Manage membership cards 21
• Manage clubhouse 14
• Manage restaurant credit 8
• Manage email sending 8
• Manage invoicing 9
• Manage member groups 8
• Manage registrations 15
• Manage special days 6
• Manage offers 7
• Manage online payments 7
• Manage billing regions 6
• Manage the club manager 4
• Manage challenge tournaments 5
• Manage RFID validation 10
• Manage general settings 9
• Setting up the accounts (general ledger) 5
• Configure EBICS: connect Plugin.ch to your bank 6
• Gate access log 5
• Manage multiple buildings 6

• Create a new court 16
• Manage court groups 24
• Manage booking periods 27
• Manage court usage 17
• List, edit, or delete a court 19
• Manage sports 3
• Close courts 7

• Create a new season 15
• Edit or delete a season 15
• Open the winter season by copying last season 2
• Link a sport to a season 7

• Manage recurrence authorizations 17
• Manage restrictions 13
• Manage subscription type 26
• Create booking prices: per session or per season 2
• Check rates with the rate grid 8
• Manage non-member and pay-as-you-go deductions 5
• Booking without a subscription: the guest subscription 7

• Create an item 22
• Assign an item to a member 9
• Edit or delete an item 11
• Delete an item assigned to a member 13
• Import linked items from Excel 4

• Display the member list 22
• Create a new member 37
• View a member's detailed information 9
• Display a member's operational data 11
• Manage member subscriptions 12
• Import member data 9
• Print member cards 8
• Print and export the member list 10
• Charge an item to a member or a group 7
• Link a member to a group 7
• Edit and delete a member 8
• Search for a member 9
• Managing duplicates: merging two profiles 3
• Managing units to be deducted: personalised hours and non-members 6
• Manage Swiss Tennis licenses 5
• Topping up a member's wallet 5
• Find and reactivate a removed member 2
• Issue a certificate for a member 5
• Managing families 6
• Handling erasure requests (GDPR) 2

• Add a new sponsor 13
• Invoice sponsors 13
• Re-invoice sponsors 13

• Assign and remove a role 12
• Roles and access: create and edit a role 12

• Activating the Lessons module 19
• Creating lesson items 17
• Create, edit, and delete a lesson 15
• Manage lesson groups 14
• Manage lesson enrollments 22
• Prerequisite 26
• Invoice and reminder texts 14
• Teachers' schedule 10
• Grouped payments of registrations (basket) 8
• Change the rate of a registration 8
• Copy a lesson for the next season 11

• Complete management of equipment rental 18

• Find old invoice groups (archives) 18
• Invoice considerations and display 15
• Create invoices 18
• Send invoices by email 16
• Manage payment reminders 12
• Print invoices 17
• List and search invoices 14
• Edit and delete invoices 17
• Invoicing a membership fee or an item: what's the difference? 7
• Automatic reminders for e-mail invoices 9
• Keeping the accounts with the general ledger 10
• Manage family discounts 8
• Import accounts from Excel 9
• Carry an overpayment over to the next invoice 16
• Transit accounts for online payments 9
• How invoice dates are calculated 9
• Annuler une facture ou une ligne déjà comptabilisée 11

• List of bank payments 16
• Processing via bank files 20
• Process a manual payment 22

• Process installments 19

• Managing bookings in the schedule 46
• Configure and use open matches 21
• Manage the set times 10
• Create a promo code and use it 8
• Refund a fixed-hour session that was released and taken again 10
• Moving a booking and creating a recurrence in the schedule 8
• Creating and managing recurrences 12
• The weekly view and the all-sports view 11
• The cash journal and the history of a booking 10
• Manage cash register prices 9
• Offering items with a booking 11
• Deleted bookings and deletion records 12
• Replace a player on a fixed hour 12
• A fixed hour cannot be added: nothing is displayed 8

• Manage automatic emails 19
• Sending bulk emails 12
• Manage messages 20
• History of sent emails 12
• Writing an e-mail with the editor 12
• Birthday and inactive member e-mails 11

• Manage challenge tournaments 12

• Enable partner search 22

• The statistics dashboard 11
• Invoicing bookings from the statistics 9

• Access the program 25
• Booking by a member 37

• Creating and configuring a lesson 26
• Sign up for a tennis lesson 20
• Managing registrations (administrator) 22
• Managing groups and the schedule 19
• Tennis lesson invoicing 17
• Invoicing check and Youth and Sport export 12

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 14
• Adding and editing an employee 10
• Special cases: minor salary, young people, pensioners, LPP 11
• Running the monthly payroll 12
• Entering a compensated absence (army, maternity, illness, accident) 10
• The 13th salary and holidays for hourly employees 8
• Paying salaries and reconciling them with the bank 9
• Correcting an approved payslip 10
• Salary certificates and annual lists 14

You'll find all the questions about booking without an account

• How can I book if I don't have an account 850
• Where can I find available courts in my area? 117
• How can I edit/cancel my booking if I don't have an account? 138